Shipping & Policies

Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept exchanges and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

Request a cancellation within: 24 hours of purchase

I don't accept returns

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

We offer exchanges:
● We will be happy to assist you with an exchange. Please request within 7 days after you receive your item.
● No refunds for customized items. We can offer an exchange or replacement for the item if it was damaged or lost in shipping, or has an error.
● We do not refund shipping charges or pay for return shipping.
Short Term Refund Policy
If you cancel your order within 24 hours of placing it we’ll go ahead and process a full refund for you at no charge.

No Refund Policy
Unfortunately we do not offer any refunds on our items because of the time it takes to produce each item.

Exchange For Free
If for any reason your item was damaged or lost in shipping, or has an error, please message us within 7 days of receiving it and we’ll exchange it at no additional cost.

Payment Policy
We accept Paypal, Visa, Mastercard, Discover, American Express, electronic check. We will start processing your order as soon as payment has cleared and details of orders are finalized.

Shipping Policy
Orders placed will be shipped out within 3-5 business days after being paid for. Custom orders
may take longer depending on how elaborate they are, but 99% of the time all our orders go out
within 3-5 business days from the time the order was paid for.

All Items shipped in the US are
shipped with Fedex Ground or USPS Priority.
(Note for International Shipping Rates)
I ship everything USPS Priority Mail International.
International shipments may incur additional import taxes. We have no control over this, so
please check with your local postal office before ordering so there are no surprises.

**Guaranteed dates are for shipping date only, NOT a guarantee of delivery. Once item is accepted into USPS system we are no longer liable for date of delivery

Private Receipt Info
HolyWordCreations - holywordcreations@yahoo.com/661-524-1100 - Colorado Springs, CO USA